Shipping & Returns

Shipping

How is my order shipped and what does it cost?

Orders are shipped by Canada Post

The delivery standard for this service is between 1 to 7 business days between all major centers.

NOTE: Additional Shipping Charges apply to orders being shipped to the NWT, YK, NU and some rural or remote locations in Canada as well as on over sized or heavy items indicated by the or - Additional Shipping Item symbols.

Please call or email to discuss other methods of shipping to see if we are able to accommodate your requests.

Our website will attempt to calculate accurate shipping charges. These are only an estimate of shipping fees. We reserve the right to apply actual shipping fees at the time your order is processed.

When will my order be shipped?

In-stock merchandise is shipped generaly Wednesday and Fridays. Orders received after that, or on weekends or holidays, are generally shipped Wednesdays. A tracking # will be sent to you via email.

Do you ship to the US or to other International destinations?

Currently we are only shipping within Canada.

Returns

What if I want to return an item?

Should you find it necessary to return an item, please call us first. All returns should be properly packaged to avoid damage and should include all original boxes and paperwork to receive a refund, replacement or credit. Shipping fees are not refundable, unless, of course, you are returning defective merchandise or merchandise we sent in error.

What do I do if a product breaks or doesn't preform as promised?

Keep all warranties and owner's manuals you receive with your merchandise. In the event an item becomes defective or just doesn't live up to your expectations, please refer to the warranty information you received for proper handling procedures.

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